At CBD Centre, we strive to provide our readers with high-quality and accurate information about CBD and related topics. We take all complaints seriously and are committed to resolving them promptly and fairly.
If you have a complaint about any of our articles, please follow the procedure outlined below.
Step 1: Contact the Editor
If you have a complaint about any of our articles, please email our editor at editor@cbd-centre.co.uk. Please include the following information:
The title of the article
The date the article was published
The nature of your complaint
The editor will acknowledge your complaint within 24 hours and will aim to resolve the issue within 7 working days.
Step 2: Appeal to the Managing Director
If you are not satisfied with the outcome of your complaint, you may appeal to the Managing Director of CBD Centre. Please email your appeal to info@cbd-centre.co.uk, including all the relevant details of your complaint and the steps you have taken to resolve the issue with the editor.
The Managing Director will acknowledge your appeal within 24 hours and will aim to provide a resolution within 14 working days.
Step 3: External Complaints Body
If you are still not satisfied with the outcome of your complaint after following the above procedures, you may contact the Independent Press Standards Organisation (IPSO). IPSO is an independent body that oversees the UK’s newspaper and magazine industry. You can contact IPSO via their website: www.ipso.co.uk.
Please note that complaints to IPSO must be made within four months of the date of publication of the article.